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REFUND POLICY

Frontier MEPF Ltd (RC 9632630) · Last updated: 28 October 2026

We want you to receive the right materials in good condition. This policy explains how cancellations, returns and refunds work for orders placed with Frontier MEPF Ltd ("Frontier", "we", "us") through our website, by quotation, by phone, by WhatsApp or by email.

 

1. Orders and quotations

  • Quotations are valid for 7 days from the date of issue. Prices are in Nigerian Naira (NGN) and include VAT at 7.5% unless the quotation says otherwise.

  • An order is confirmed once we receive full payment, or the agreed deposit, and send you a confirmation.

 

2. Cancelling an order

  • You may cancel a confirmed order free of charge until the goods have been dispatched or prepared for pickup.

  • Special, imported or made-to-order items cannot be cancelled once we have placed the order with our supplier.

  • If you cancel within the rules above, we will refund what you paid in full, as described in section 6.

 

3. Damaged, faulty, short or wrong items

  • Please check your goods when they are delivered or collected. Report any damage, shortage or wrong item within 48 hours, with photos and your order or invoice number.

  • If we confirm the problem, we will replace the item, send the missing quantity or give you a full refund for the affected items, at our cost.

  • Manufacturing defects found later are handled under the manufacturer's warranty (see our Terms and Conditions). We will help you make the claim.

 

4. Change-of-mind returns

You may return items you no longer need within 7 days of delivery or pickup, as long as:

  • they are completely unused and uninstalled, with no damage, scratches, dents or marks of any kind, and are in their original, undamaged packaging;

  • you have the invoice or receipt; and

  • you contact us first to arrange the return.

A restocking fee of 10% of the item value applies to change-of-mind returns. We inspect every returned item, and items that are used, damaged or scratched will not be accepted. The customer must return the items to Frontier MEPF's warehouse at Km 3, Orita Aje Bus Stop, along Ikorodu Road, Ikorodu, Lagos, Nigeria. The customer pays all transport and handling costs, at no cost to Frontier. Delivery charges on the original order are not refunded.

 

5. Items that cannot be returned

Unless they are faulty or we supplied the wrong item, we cannot accept returns of:

  • pipes, ducts, channels or rods cut to length for your order;

  • special, imported or made-to-order items;

  • opened sealants, adhesives, solvent cement and other consumables;

  • tools or equipment that have been used; and

  • items that have been installed, modified or damaged after delivery.

 

6. How refunds are paid

  • Once we receive and inspect a return, we will tell you whether it is approved.

  • Approved refunds are processed within 7 to 14 working days.

  • Payments made by card or other online methods through Paystack are refunded to the same payment method. Your bank may take a few extra days to show the refund.

  • Payments made by bank transfer are refunded to the account that made the payment, or to another account in the customer's company name once you confirm it in writing.

  • We may offer store credit instead if you prefer it.

 

7. How to contact us

To cancel an order, report a problem or arrange a return, please contact us with your order or invoice number:

  • Email: orders@frontier-mepf.com

  • Phone: +234 911 700 0235

  • WhatsApp: +234 707 444 4022

  • Visit: Frontier MEPF Ltd, Km 3, Orita Aje Bus Stop, along Ikorodu Road, Ikorodu, Lagos, Nigeria

This policy does not affect your rights under the Federal Competition and Consumer Protection Act 2018 or any other Nigerian law.

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